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The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

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About this listen

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourage everyone to contribute. You must go above and beyond in order to get ahead.

©2015, 2019 Todd and Deb Duncan (P)2019 Gildan Media, LLC Business Development Business Development & Entrepreneurship Customer Service Management Management & Leadership Marketing & Sales Sales & Selling
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What I liked about this book is its simplicity in getting across key points of creating a wonderful customer service experience. The bite size chapters really zoom in on what you need to know moving forward in business and looking after your customers needs. I listened to this twice and took notes. I found this a valuable resource.

Very easy to understand!

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