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Publisher's Summary

To really win customer's loyalty, forget the bells and whistles and just solve their problems.

This article was first published in the July 2010 issue of Harvard Business Review.

©2010 by the President and Fellows of Harvard College, All Rights Reserved (P)2010 Audible Inc.

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  • Ron
  • 31-10-2015

Good, informative information.

Was okay to listen to but not simple enough to remember immediately. was packed full of good information though.

2 of 2 people found this review helpful