Smart Service
Real Time Customer Service Skills
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Smart Service
Narrated by:
Marsha Sue Petrie
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Narrated by:
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Marsha Sue Petrie
About this listen
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Editorial reviews
Leadership expert and motivational speaker Marsha Petrie Sue wants you to take customer service seriously. In Smart Service, she emphasizes using all of the tools at your company's disposal to manage customer complaints, and to ensure that clients come away more satisfied than ever. In these tough economic times, she also highlights the advantages of using your customer service department as a component of research and development. Her powerful style can run to the abrasive, but she gets the message across, and she knows when to add the necessary touch of sweetness.
What listeners say about Smart Service
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.