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Publisher's Summary

Physical retail isn’t dead, but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to deliver a powerful customer experience.

Despite the clickbait headlines that warn of a “retail apocalypse”, many brick and mortar retail brands are enjoying strong growth and profits. Others, however, are destined to become obsolete because they offer merely convenience, decent prices, or an okay shopping experience.

In Remarkable Retail, industry thought leader Steve Dennis argues that retailers can no longer count on scarcity to drive sales or settle for providing indifferent in-store experiences, because customers live online and have a wealth of choice and information at their fingertips.

In the audiobook, Dennis unpacks the trends that are squeezing traditional stores and presents eight essential strategies for visionary retail leaders who are prepared to reimagine the customer experience in the age of digital disruption. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical.

©2020 Steve Dennis (P)2020 Steve Dennis

What listeners say about Remarkable Retail

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interesting but...

good ideas but a tad academic. good overview of the future if retail but lacked good solid concrete ideas.

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  • Anna Behrman
  • 15-06-2020

A must-read for the retail industry and beyond!

Exquisitely written and elegantly presented, Remarkable Retail offers a deep understanding and comprehensive perspective on the past, present, and future of retail. Dennis provides a retail industry masterclass, imparting superb veteran insight while discussing the many evolving and disruptive forces in retail today. Most importantly, he presents a crisp playbook to guide companies on their path to retail transformation. An informative and entertaining must-read for industry executives, marketers, and store owners of every kind.

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  • TCON
  • 04-10-2020

Well worth your time

I work in retail and the interface between online and offline has been a challenge for me to understand. This audiobook has helped to clear my thinking and given me some ideas to apply to my own situation.

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