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Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
- Narrated by: Chris Abell
- Length: 1 hr and 21 mins
- Categories: Business & Careers, Management & Leadership
Non-member price: $9.68
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Could be a 1 page text
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How to Measure Anything
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- By: Douglas W. Hubbard
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Anything can be measured. This bold assertion is the key to solving many problems in business and life in general. The myth that certain things can't be measured is a significant drain on our nation's economy, public welfare, the environment, and even national security. In fact, the chances are good that some part of your life or your professional responsibilities is greatly harmed by a lack of measurement---by you, your firm, or even your government.
Publisher's Summary
In the old days, when we made physical products, setting project goals wasn’t that hard. But in today’s service - and software-driven world, “done” is less obvious. When is Amazon done? When is Google done? Or Facebook? In reality, services powered by digital systems are never done. So then how do we give teams a goal that they can work on? Mostly, we simply ask teams to build features - but features are the wrong way to go. We often build features that create no value. Instead, we need to give teams an outcome to achieve.
Using outcomes creates focus and alignment. It eliminates needless work. And it puts the customer at the center of everything you do. Setting goals as outcomes sounds simple, but it can be hard to do in practice. This book is a practical guide to using outcomes to guide the work of your team.
Critic Reviews
"Josh’s crisp volume brims with insight about how to fly at just the right level - the level of outcomes. If you’ve ever wondered how M your MVP should be, or how to get more R in your OKRs, this book will help." (Nick Rockwell, CTO, NY Times)
More from the same
What listeners say about Outcomes over Output: Why Customer Behavior Is the Key Metric for Business Success
Reviews - Please select the tabs below to change the source of reviews.
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- Anonymous User
- 11-10-2020
Validate quickly what your company really needs
We'll sized booked to help validating quickly if this approach can be successful within your company. Good examples and true simple explanation on how to do it. Straight to the point.
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- tatianna
- 11-01-2020
Quick, informative, and easy to understand
The first half was very informative for the individual to learn about the difference between outputs, outcomes, and impacts, and the overall view from different job levels within an organization. The second half was about implementing an outcome focused approach within your team and company as a whole.
1 person found this helpful
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- Francisco
- 15-05-2020
Great use of time
Compact but filled with specific and actionable insights. It's not the magic bullet there is no such thing. This is close. I've had success using similar principles but, not to this degree. Worth the hour or so to hear this audio book.
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- Onedmc
- 22-10-2019
Listned
I was hoping to find new insights as to how I might ensure that we deliver the outcomes.
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