Try free for 30 days
-
Navigating the Politics of UX
- Strategies and Stories from 40 Years in the Trenches
- Narrated by: David Piper
- Length: 4 hrs and 55 mins
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
Buy Now for $16.99
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also picked
-
User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- By: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
-
UX Strategy
- Product Strategy Techniques for Devising Innovative Digital Solutions
- By: Jaime Levy
- Narrated by: Jaime Levy
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
User experience (UX) strategy lies at the intersection of UX design and business strategy, but until now, there hasn't been an easy-to-apply framework for executing it. This hands-on guide introduces lightweight product strategy tools and techniques to help you and your team devise innovative digital solutions that people want.
-
Articulating Design Decisions
- Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience
- By: Tom Greever
- Narrated by: Ric Chetter
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Talking to people about your designs might seem like a basic skill, but it can be difficult to do well. In many cases, how you communicate with stakeholders, clients, and other non-designers may be more important than the designs themselves. Because if you can't get their support, your work will never see the light of day - no matter how good it is. This practical guide focuses on principles, tactics, and actionable methods for presenting your designs.
-
-
Awesome Easy Listening Tutorial at its best
- By Anonymous User on 31-10-2021
-
Discussing Design
- Improving Communication and Collaboration Through Critique
- By: Adam Connor, Aaron Irizarry
- Narrated by: Silas Brahams
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of "feedback". In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping members of your design team give and receive critique.
-
Design for How People Think
- Using Brain Science to Build Better Products
- By: John Whalen PhD
- Narrated by: Mitchell Dorian
- Length: 4 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
User experience doesn’t happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your customers think so you can create products or services with an exceptional experience. Corporate leaders, marketers, product owners, and designers will learn how cognitive processes from different brain regions form what we perceive as a singular experience. Author John Whalen shows you how anyone on your team can conduct "contextual interviews" to unlock insights.
-
Customers Know You Suck
- Actionable CX Strategies to Better Understand, Attract, and Retain Customers
- By: Debbie Levitt
- Narrated by: Debbie Levitt
- Length: 16 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.
-
User Tested
- How the World's Top Companies Use Human Insight to Create Great Experiences
- By: Janelle Estes, Andy MacMillan
- Narrated by: Lexi Mae
- Length: 6 hrs and 8 mins
- Unabridged
-
Overall
-
Performance
-
Story
User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.
-
UX Strategy
- Product Strategy Techniques for Devising Innovative Digital Solutions
- By: Jaime Levy
- Narrated by: Jaime Levy
- Length: 8 hrs and 1 min
- Unabridged
-
Overall
-
Performance
-
Story
User experience (UX) strategy lies at the intersection of UX design and business strategy, but until now, there hasn't been an easy-to-apply framework for executing it. This hands-on guide introduces lightweight product strategy tools and techniques to help you and your team devise innovative digital solutions that people want.
-
Articulating Design Decisions
- Communicate with Stakeholders, Keep Your Sanity, and Deliver the Best User Experience
- By: Tom Greever
- Narrated by: Ric Chetter
- Length: 6 hrs and 56 mins
- Unabridged
-
Overall
-
Performance
-
Story
Talking to people about your designs might seem like a basic skill, but it can be difficult to do well. In many cases, how you communicate with stakeholders, clients, and other non-designers may be more important than the designs themselves. Because if you can't get their support, your work will never see the light of day - no matter how good it is. This practical guide focuses on principles, tactics, and actionable methods for presenting your designs.
-
-
Awesome Easy Listening Tutorial at its best
- By Anonymous User on 31-10-2021
-
Discussing Design
- Improving Communication and Collaboration Through Critique
- By: Adam Connor, Aaron Irizarry
- Narrated by: Silas Brahams
- Length: 4 hrs and 49 mins
- Unabridged
-
Overall
-
Performance
-
Story
Real critique has become a lost skill among collaborative teams today. Critique is intended to help teams strengthen their designs, products, and services, rather than be used to assert authority or push agendas under the guise of "feedback". In this practical guide, authors Adam Connor and Aaron Irizarry teach you techniques, tools, and a framework for helping members of your design team give and receive critique.
-
Design for How People Think
- Using Brain Science to Build Better Products
- By: John Whalen PhD
- Narrated by: Mitchell Dorian
- Length: 4 hrs and 43 mins
- Unabridged
-
Overall
-
Performance
-
Story
User experience doesn’t happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your customers think so you can create products or services with an exceptional experience. Corporate leaders, marketers, product owners, and designers will learn how cognitive processes from different brain regions form what we perceive as a singular experience. Author John Whalen shows you how anyone on your team can conduct "contextual interviews" to unlock insights.
-
Customers Know You Suck
- Actionable CX Strategies to Better Understand, Attract, and Retain Customers
- By: Debbie Levitt
- Narrated by: Debbie Levitt
- Length: 16 hrs and 35 mins
- Unabridged
-
Overall
-
Performance
-
Story
Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.
Publisher's Summary
In 1996, I began teaching a two-day UX workshop to HP's product divisions throughout the US, Europe, Canada, and Asia. I had worked at HP for the past 14 years as a manager and engineer/scientist, most recently as a member of HP Corporate Engineering's Design for the User team.
Our charter was to research UX best practices from preeminent thought leaders in the field and craft our own HP version of UX design and engineering, a set of essential mindsets, models, and methodologies that would work in a fast-paced, high-tech, multinational corporation with products ranging from PCs and printers, to operating systems and network management software, to oscilloscopes and circuit board testers, to patient care monitors and liquid chromatographs, to DVD-writers and digital cameras - and everything in between.
I concluded the workshop with a one-hour session on Navigating the Politics of Change. UX design was a fairly new concept in HP's engineering culture and converts were likely to run up against the corporate immune system when they put my teachings into practice. As an early UX practitioner myself since 1982, I had experienced many of the obstacles my attendees would face and - through trial and error, success, and failure - I had learned some strategies for dealing with them.
Fast forward 26 years and four companies later - with full-time leadership roles in internal UX teams at GE, UnitedHealth Group, Deloitte, and Edmentum, plus engagements with innovative companies like Microsoft, Intuit, and IBM - and I've encountered a wide range of challenges and opportunities that arise when building and leading internal UX teams.
I've discovered that skilled UX practitioners often find their best efforts thwarted by political obstacles. Either they haven't learned how to deal with a corporate culture that doesn't fully grok the value of UX, or they have yet to develop working relationships with other functional teams that are essential for UX initiatives to succeed.
Navigating the Politics of UX: Strategies and Stories from 40 Years in the Trenches provides a playbook for managing and advancing your career as a UX professional. This series comprises three volumes.
VOLUME 1: PEOPLE
- Part 1: Cultivating Relationships - strategies for cultivating and sustaining relationships with partners in other functional areas
- Part 2: Fostering a UX-Driven Corporate Culture - strategies for dispelling persistent myths that prevent companies from achieving the highest stage of UX maturity
- Part 3: Designing a Supportive UX Microculture - strategies for crafting an inspiring microculture in which your UX team can thrive and contribute their best work
- Part 4: Selling UX - strategies for making the business case for UX initiatives and leading a breakthrough project
VOLUME 2: OPERATIONS
- Part 5: ReOps - strategies for funding, conducting, collecting, and deploying research to drive product roadmaps and design decisions
- Part 6: DesignOps - strategies for navigating the unique operational challenges facing UX practitioners in the day-to-day performance of their jobs
VOLUME 3: CAREER
- Part 7: Beginnings - strategies for UX education and training, transitioning to UX from other roles, interviewing for jobs, and managing the first five years of your career
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.