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Publisher's Summary

The control-freak, the narcissist, the slacker, the cynic...

Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it.

Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors. Written by an insider in the tech industry, where personality issues routinely wreck projects, the book reveals a core truth: most people actually "want" to contribute results, not cause headaches. Once you realize the potential for change, the book's simple steps, examples, and scripts explain how to right even the most hopeless situations. You'll learn how to:

  • Master the necessary mindset
  • Explain the problem calmly in a short feedback session
  • Get a commitment to change, and follow up
  • Coach others to replicate the process
  • Develop the situational awareness required to spot trouble even earlier in the future

Every manager has "problem people". What sets great managers apart is how they turn them into productive team players. Prepare to transform the troublesome into the tremendous.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2017 Alan Willett. (P)2016 Brilliance Audio, all rights reserved.

What members say

Average Customer Ratings

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  • Overall
    1 out of 5 stars
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    1 out of 5 stars
  • Amazon Customer
  • 25-05-2018

Almost nothing to do with difficult people

This book was supposed to be how to deal with multiple different types of difficult personalities. In actuality, it was an instruction book on how to run projects, mostly within the software industry. While there was some, albeit very minimal, input as to how to manage toxic employees, the majority of this book covered project management and leadership qualities that had little to do with difficult personalities.

2 of 2 people found this review helpful

  • Overall
    5 out of 5 stars
  • Amazon Customer
  • 14-07-2018

Good book

I liked it. Seamed a little bit entry level leadership training, but still helpful. Worth a read for sure.

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    3 out of 5 stars
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  • Meir bernath
  • 26-06-2018

misleading

in my opinion the title is very misleading the information in the book is quite minimal and nowhere near the quality that I have come to expect from other books in this category

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    4 out of 5 stars
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  • Anonymous User
  • 03-04-2018

Good but not great

I thought it was an okay book. Had some insights that were new to leadership. Felt like it was aimed way more at corporate America and not as much small business owner leadership.

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  • Pedro C.
  • 15-02-2018

very helpful advice

this book is very easy to follow. The examples given are very clear. you will enjoy listening to this book,

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    4 out of 5 stars
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  • Scott Waddell
  • 16-12-2017

Really good!

Enjoyed it even though it was more about being a great leader than the Title

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    3 out of 5 stars
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  • Jose Alomia
  • 13-11-2017

Not all books are audible

The book is not bad. Overall it’s good. Lots of good information.

It’s just that some books are meant or benefit more from old fashioned reading than an audible version of listing a series of lists of things to do. Not the performance fault, nor author, just the format of the book, I believe, is not the most suitable for this type of media. It was good. Not 5 star. 4 is good.

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  • jim
  • 23-06-2017

I found this book to bo very helpful.

I found this book made me consider things about myself I hadn't considered. . .

0 of 2 people found this review helpful

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  • Brizzle
  • 13-02-2018

Great development tool

This book has great tips and strategies to help you manage not just difficult people but people in general. midway through the book I was able to implement some of the strategies into my working life with great success.

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    3 out of 5 stars
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  • Amazon Customer
  • 19-01-2017

Nothing new

Struggle to finish. Nothing new and no real insights into how to deal with the problems that the book suggests.

1 of 2 people found this review helpful