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Publisher's Summary

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

We cover detailed chapters on the below topics:

"The IT Service Value System (SVS)"

"Service Management"

"Seven Guiding Principles"

"Four Dimensions of Service Management"

"Continual Improvement"

"IT Best practices"

©2018, 2019 iCertify Training (P)2018, 2019 iCertify Training

What listeners say about ITIL® 4 Foundation: The Definitive Guide for ITIL ® 4 Foundation Certification

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Thank you iCertify

Thank you iCertify For making this available on audible. Looking forward to taking the ITIL exam

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Get certified with ITIL 4

Good book, would recommend for anyone looking to obtain a certificate in ITIL 4. Listened in one day whilst at work but will listen to it again over a greater span of time as it is a lot of information to take on and that can go into depth and recommend anyone to do the same, love how it flags what specific information is needed more than others on the actual exam. Look forward to getting certified !

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Fansatic book

this is a great study guide it really helped me study and prepare for my exam

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Great content

Really enjoyed the book - easy to follow and learn from. I am happy I bought the book

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Highly Recommend this

This Audio book explains the new ITIL V4 Framework to get a detailed understanding of all the essential processes and procedures both for the Certification aspirants and also for the Project Managers who wants to adopt the ITIL processes for their day to day use. I recommend this for all ITIL v4 certification aspirants and also for people who are in the Service Delivery and Operations to improve their way of handling day to day activities.

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Great training material

Considering it is training material, it is easy to listen to and well narrated

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Awesome package

the content offered with this package is unmatched anywhere else on the web. thank you icertify so much for putting it together and providing it at such an affordable price!

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Easy to follow, watch the hard sell

Well narrated, easy to understand. It's a bit odd that you are asked to immediately rate the audio book before listening to it. So they might have got 5 stars if they didn't keep asking for it (hard sell)

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Recommended

Recommend this course specially for busy people who want to review while driving and want to get their ITIL Foundation certification

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Game changer,money saver.

I had gone through a couple before I saw this one which greatly boosted my confidence in preparation my exam.Thank you iCertify.A job well done in putting together this great masterpiece.I highly reccomend this one.

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  • Jeremy
  • 25-10-2019

ITIL and Chill

Doing a lot of travel and been listening to ICertify Training during this time. Enjoying the audio book, been playing it at .85 speed and retaining a lot of information. I like how it starts chapters with the Topics, what you're going to learn from it, definitions, and the questions at the end of Chapters to go back over what you covered.

5 people found this helpful

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  • MPS
  • 18-11-2019

Excellent comprehensive materials

This was a great purchase and worth every dollar. I appreciate how detailed the online instructor was in explaining what content will be covered on the exam.

3 people found this helpful

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  • Amazon Customer
  • 17-11-2019

Recommended for passing the ITIL on 1st attempt

This course is comprehensive and allowed me the flexibility to study while traveling. Easy to follow, and another great source to add to my studies for the exam.

3 people found this helpful

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  • Gustavo Guerrero
  • 27-10-2019

Excellent audiobook

This is book is excellent for people who are trying to certify under ITIL foundation

3 people found this helpful

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  • Kenya
  • 13-11-2019

Thank you iCertify!

Amazing videos, the best study tool out there! I felt confident and retained the information. I am looking forward to passing this test. Thank you iCertify.

2 people found this helpful

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  • Brian Werner
  • 12-11-2019

Great study guide for passing the ITIL

Listening to this while commuting for work to add to my class training I took. It is setting in nicely!

2 people found this helpful

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  • Wilburt Downey
  • 11-11-2019

Great Audiobook!

I am ITILv3 Foundations certified and training for the ITIL 4 exam, iCertify has provided amazing videos and support (practice questions) in this endeavor along with a discounted ITIL examination voucher for the test! Thank you iCertify!!

2 people found this helpful

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  • Juan C. Haro
  • 07-11-2019

Thank you iCertify, great book.

Thank you iCertify, great book. This the confidence booster that I need to pass the exam.

2 people found this helpful

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  • Jorene Cook
  • 28-10-2019

Well delivered material

Great audio book and very easy to follow! Would highly recommend this book for anyone interested in ITIL.

2 people found this helpful

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  • Linda M MunleyL
  • 25-10-2019

Thank you iCertify

Thank you iCertify. The audio book is usually all you get. However, the additional provided material make this a real value add.

2 people found this helpful

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  • LC
  • 14-11-2019

5* Reviews are “paid for” so not reliable

The audio book repeatedly stated that to get more than $400 of training materials for free, send a screenshot of your 5* review of this audiobook to xyz. Therefore the reviews are unlikely to be reliable. I found that this audiobook is of near zero use if you actually want to learn ITIL and how to use it. However if you purely want to memorise definitions to allow you to answer the ITIL exam questions then it is probably ok, as that is what it focuses on.

6 people found this helpful

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  • Amazon Customer
  • 26-11-2020

Useful book!

I am preparing for the ITIL Foundations 4 exam and I was really nervous as I have never worked in IT. The book has been really useful at helping me understand the concepts and I'm sure I will be able to pass!

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  • Lindsay
  • 12-11-2020

ITIL Foundation

I'm studying for the ITIL v4 foundation exam and have found this really useful. It has made a lot of the topics I was struggling with a lot easier.

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  • Vimbai Kurewa
  • 02-11-2020

Super companion for my studies! Thank you

A great resource to differentiate the principles, practices and master the 4 dimensions and ITIL4 glossary!

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  • Fisakele
  • 23-05-2020

Review and recommend

Before I took the course I was worried about the amount of content and time in which I was required to complete the course. The book is easy to follow and accessible anytime. Worth the purchase I strongly recommend!!!

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  • S Gilmore
  • 03-05-2020

Good training, great value

Not gone through all the content yet but so far seems very good and lots of free additional training is fantastic. Hopefully this should be all I need to pass the foundation certification.

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  • Anonymous User
  • 02-04-2020

Excellent content

This audiobook is excellent and fully comprehensive in structuring your learning of ITIL 4 Foundation content. I am very happy with my purchase and hope this leads me to excel in other qualifications.

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  • Anonymous User
  • 22-03-2020

Great resource

I had been learning ITIL on my own for a little while before I was introduced to this and it has made my study so much more streamlined since finding it. The content is well explained with good examples. very easy to understand. I am confident I will be able to pass ITIL 4 on my first attempt with the help of this course. Thank you iCertify for getting me on track with my ITIL studies. I recommend this course to anyone thinking about getting ITIL certified.

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  • p m clarke
  • 01-03-2020

Great package

The book gives you all you need to pass the ITIL 4 Foundation exam including the videos and practice test. I got $100 worth ITIL examination voucher too.

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  • Si Jeeb
  • 16-02-2020

Detailed and easy to follow and understand.

This audio books achieves what it sets out to do and that is be a complete replacement for the official ITIL Foundation course book, in a format that is clear, easy to understand and follow. The Audio lectures are amazing. Thank You iCertify. I am am looking forward to taking the exam and feel confident that I will pass first time

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