In the idyllic setting of the New Forest, talented vet Phoebe Dashwood envisions a picturesque life alongside her beloved fiancé. However, the course of true love is fraught with unexpected hurdles. Career-wise, Phoebe encounters a goat who is seemingly experiencing a phantom pregnancy, and a highly-strung talking parrot who pushes her professionalism to the limits. Things take an unexpected turn for the worse when Phoebe is confronted with a glamorous love rival, and a surprise Valentine's Day ‘date’ to see a financial advisor! Can things get any worse?

The annual dog show is looming, a crucial event when it comes to fundraising and ensuring the volunteers can continue the brilliant work they do. But their trusted newspaper reporter, who always includes them in his weekly column, is retiring, only to be replaced with a city-slicker named Darryl. And Darryl, as Ginny soon learns, has no interest in articles he deems 'below him'. Not one to take no as an answer, Ginny becomes determined to get him to meet the dogs themselves. One look at their cute faces and they'll worm their way into his heart.

London City Vet, Phoebe Dashwood, finds her partner Hugh and their boss in a passionate clinch beneath the mistletoe at their works Christmas party. Heartbroken, she bolts to the New Forest, her childhood home to regroup and soul search. Being home gives Phoebe the chance to reconnect with friends and family and especially with her fiercely independent gran, widower Maggie Crowther, owner of Puddleduck Farm, and makeshift animal shelter New Forest Neddies. Deciding not to return to London, Phoebe hunts for work locally, hoping she can also help Maggie.

Living in a bustling farmhouse with her mum, aunt and uncles, cousin and too many dogs to count, surrounded by the breath-taking Cotswolds countryside, she knows she is privileged and protected. But all families have secrets, and the Travers family are no exception. Their farmhouse sits in the grounds of the Juniper Meadows estate, passed down through the generations and now being made to pay its own way with a myriad of businesses and projects.

Abbey Carter should be feeling on top of the world. She has the home of her dreams - a picturesque cottage just walking distance from her beloved Primrose Woods. She has a job she adores, great friends and most exciting of all - a wedding dress hanging in her wardrobe ready to be worn. So why does she feel so lonely?