Try free for 30 days
-
Exceeding Customer Expectations
- What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers
- Narrated by: Alan Sklar
- Length: 6 hrs and 25 mins
Failed to add items
Add to basket failed.
Add to Wish List failed.
Remove from Wish List failed.
Follow podcast failed
Unfollow podcast failed
Buy Now for $21.99
No valid payment method on file.
We are sorry. We are not allowed to sell this product with the selected payment method
Listeners also picked
-
The 8th Habit
- From Effectiveness to Greatness
- By: Stephen R. Covey
- Narrated by: Stephen R. Covey
- Length: 2 hrs and 28 mins
- Abridged
-
Overall
-
Performance
-
Story
Being effective as individuals and organizations is no longer merely an option, survival in today's world requires it. But in order to thrive, innovate, excel, and lead in what Covey calls the new Knowledge Worker Age, we must build on and move beyond effectiveness. The call of this new era in human history is for greatness; it's for fulfillment, passionate execution, and significant contribution.
-
-
Master presenter and concepts beyond our times.
- By Amazon Customer on 21-03-2024
-
Everything Counts
- 52 Remarkable Ways to Inspire Excellence and Drive Results
- By: Gary Ryan Blair
- Narrated by: Gary Ryan Blair
- Length: 7 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minutest details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this audiobook gives you a foundation for unparalleled customer service, superior quality, and consistent performance.
-
Leadershift
- The 11 Essential Changes Every Leader Must Embrace
- By: John C. Maxwell
- Narrated by: John C. Maxwell, Rachel Hollis, Trent Shelton
- Length: 10 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Leadershift, John C. Maxwell helps listeners make leadership changes that will positively enhance their organizational and personal growth. He does this by sharing the 11 shifts he made over the course of his long and successful leadership career. Each shift changed his trajectory and set him up for new and exciting achievements, strengthening and sustaining his leadership abilities and making him the admired leadership expert he is today.
-
-
Excellent
- By rach verdel on 22-12-2019
-
Becoming Your Best
- The 12 Principles of Highly Successful Leaders
- By: Steve Shallenberger
- Narrated by: Rob Actis
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
Discover the principles that are transforming teams and leaders worldwide. Running a business or department in today's high-pressure business landscape gets more difficult every year. Given the level of competition, as well as market ups and downs, it seems that you either sacrifice your personal life for your job or you lose everything. Steve Shallenberger has an important message for you: it doesn't have to be this way. You can succeed in business and live a happy life at the same time.
-
My Father's Business
- The Small-Town Values That Built Dollar General into a Billion-Dollar Company
- By: Cal Turner Jr., Rob Simbeck
- Narrated by: Cal Turner Jr.
- Length: 10 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Longtime Dollar General CEO Cal Turner, Jr. shares his extraordinary life as heir to the company founded by his father Cal Turner, Sr. and his grandfather, a dirt farmer turned Depression-era entrepreneur. Cal's narrative is at its heart a father-son story, from his childhood in Scottsville, Kentucky, where business and family were one, to the triumph of reaching the Fortune 300 - at the cost of risking that very father/son relationship. Cal shares how the small-town values with which he was raised helped him guide Dollar General from family enterprise to national powerhouse.
-
The Story of Lululemon: Little Black Stretchy Pants
- By: Chip Wilson
- Narrated by: Chip Wilson
- Length: 10 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
The unauthorized story of Lululemon. Chip Wilson’s part in this story comes from the learning of thousands of mistakes. He set the culture, business model, quality platform, and people development program and then got out of the way. Lululemon’s exponential growth, culture, and brand strength have few peers, and it is because of those employees who choose to be great. This book is also about missed opportunity - five years of missed opportunity. Chip was playing to win while the directors of the company he founded were playing not to lose.
-
-
Compulsory Reading for Business and Culture
- By Anonymous User on 30-07-2021
-
The 8th Habit
- From Effectiveness to Greatness
- By: Stephen R. Covey
- Narrated by: Stephen R. Covey
- Length: 2 hrs and 28 mins
- Abridged
-
Overall
-
Performance
-
Story
Being effective as individuals and organizations is no longer merely an option, survival in today's world requires it. But in order to thrive, innovate, excel, and lead in what Covey calls the new Knowledge Worker Age, we must build on and move beyond effectiveness. The call of this new era in human history is for greatness; it's for fulfillment, passionate execution, and significant contribution.
-
-
Master presenter and concepts beyond our times.
- By Amazon Customer on 21-03-2024
-
Everything Counts
- 52 Remarkable Ways to Inspire Excellence and Drive Results
- By: Gary Ryan Blair
- Narrated by: Gary Ryan Blair
- Length: 7 hrs and 31 mins
- Unabridged
-
Overall
-
Performance
-
Story
Everything Counts is a call to greater awareness and with awareness comes a responsibility to raise the performance bar. It offers a powerful operating philosophy that will steer your organization to reach higher levels of growth, productivity, and performance. From the smallest customer contact to the most minutest details of product quality, the little things add up to a pretty big deal. Serving as the definitive guide on organizational and personal mastery, this audiobook gives you a foundation for unparalleled customer service, superior quality, and consistent performance.
-
Leadershift
- The 11 Essential Changes Every Leader Must Embrace
- By: John C. Maxwell
- Narrated by: John C. Maxwell, Rachel Hollis, Trent Shelton
- Length: 10 hrs and 9 mins
- Unabridged
-
Overall
-
Performance
-
Story
In Leadershift, John C. Maxwell helps listeners make leadership changes that will positively enhance their organizational and personal growth. He does this by sharing the 11 shifts he made over the course of his long and successful leadership career. Each shift changed his trajectory and set him up for new and exciting achievements, strengthening and sustaining his leadership abilities and making him the admired leadership expert he is today.
-
-
Excellent
- By rach verdel on 22-12-2019
-
Becoming Your Best
- The 12 Principles of Highly Successful Leaders
- By: Steve Shallenberger
- Narrated by: Rob Actis
- Length: 7 hrs and 13 mins
- Unabridged
-
Overall
-
Performance
-
Story
Discover the principles that are transforming teams and leaders worldwide. Running a business or department in today's high-pressure business landscape gets more difficult every year. Given the level of competition, as well as market ups and downs, it seems that you either sacrifice your personal life for your job or you lose everything. Steve Shallenberger has an important message for you: it doesn't have to be this way. You can succeed in business and live a happy life at the same time.
-
My Father's Business
- The Small-Town Values That Built Dollar General into a Billion-Dollar Company
- By: Cal Turner Jr., Rob Simbeck
- Narrated by: Cal Turner Jr.
- Length: 10 hrs and 40 mins
- Unabridged
-
Overall
-
Performance
-
Story
Longtime Dollar General CEO Cal Turner, Jr. shares his extraordinary life as heir to the company founded by his father Cal Turner, Sr. and his grandfather, a dirt farmer turned Depression-era entrepreneur. Cal's narrative is at its heart a father-son story, from his childhood in Scottsville, Kentucky, where business and family were one, to the triumph of reaching the Fortune 300 - at the cost of risking that very father/son relationship. Cal shares how the small-town values with which he was raised helped him guide Dollar General from family enterprise to national powerhouse.
-
The Story of Lululemon: Little Black Stretchy Pants
- By: Chip Wilson
- Narrated by: Chip Wilson
- Length: 10 hrs and 59 mins
- Unabridged
-
Overall
-
Performance
-
Story
The unauthorized story of Lululemon. Chip Wilson’s part in this story comes from the learning of thousands of mistakes. He set the culture, business model, quality platform, and people development program and then got out of the way. Lululemon’s exponential growth, culture, and brand strength have few peers, and it is because of those employees who choose to be great. This book is also about missed opportunity - five years of missed opportunity. Chip was playing to win while the directors of the company he founded were playing not to lose.
-
-
Compulsory Reading for Business and Culture
- By Anonymous User on 30-07-2021
Publisher's Summary
By mastering this principle, Enterprise has earned an enviable reputation as one of the world's best companies to work for, won countless customer-service awards, and enjoyed a nearly unbroken streak of record profits.
Exceeding Customer Expectations imparts timeless lessons for satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
Critic Reviews
"This love letter to Enterprise Rent-A-Car is also a comprehensive case study on how a company grows from an idea into a multibillion-dollar corporation within its founder's lifetime." (Publisher's Weekly)
"Classy people create classy companies, and there is no more classy - or successful - company than Enterprise Rent-A-Car." (Warren Buffett, Chairman and CEO, Berkshire Hathaway)