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Dealing with Difficult People

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Dealing with Difficult People

By: Roy Lilley
Narrated by: Timothy Andrés Pabon
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About this listen

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

©2002, 2013, 2016 by Roy Lilley. (P)2019 Brilliance Publishing, Inc., all rights reserved. Business Communication Career Success Communication & Social Skills Conflict Resolution & Mediation Customer Service Management Management & Leadership Marketing & Sales Personal Development Personal Success Career Employment Marketing Business Leadership Self Development Difficult Personalities
All stars
Most relevant  
I struggled to comprehend how these suggestions could be applied in the real world. I honestly felt that I would escalate tensions further if I attempted to apply some of the lessons from this audiobook. Time will tell whether this audiobook was helpful for me or not.

Less than credible scenarios

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I loved this book and found the examples extremely helpful in understanding the points highlighted. Most importantly the information is helpful to turn a situation to one’s advantage.

Really worth a read

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Easy to listen too.
Fantastic example when it came to reading out role plays.
Highly recommend for leaders who deal with diverse team and are also in businesses that are dealing with customer.
Really good tips for front facing staff dealing with customers.

INSIGHTFUL

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loves it, inspiring story offering ways of new enlightenment highly this book to a mature mind

inspiring book

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The book offers practical and civilised way to deal with people conflicts in different relationships and situations.

Practical

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If your goal is to be seen as a condescending and robotic corporate shill; this book is for you!

Following this author's advice will only worsen your professional relationships and make life more difficult for yourself. The author's concept of a 'difficult person' seems to be anyone that is able to think critically and question authority.

Give this one a miss.

Poor advice from someone who lacks emotional intel

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The intro was formatted like a repettitive list and almost entirely made up of quotes. Might as well just read the aource material. It only got worse after that

Needs editing

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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.