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Courageous Cultures

How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
Length: 5 hrs and 41 mins

Non-member price: $33.37

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Publisher's Summary

From executives complaining that their teams don’t contribute ideas to employees throwing up their hands because their input isn’t sought - company culture is the culprit. Courageous Cultures provides a road map to build a high-performance, high-engagement culture around sharing ideas, solving problems, and rewarding contributions from all levels.

Many leaders are convinced they have an open environment that encourages employees to speak up and are shocked when they learn that employees are holding back. Employees have ideas and want to be heard. Leadership wants to hear them. Too often, however, employees and leaders both feel that no one cares about making things better. The disconnect typically only widens over time, with both sides becoming more firmly entrenched in their viewpoints.

Becoming a courageous culture means building teams of microinnovators, problem solvers, and customer advocates working together. A microinnovator is the employee who consistently seeks out small, but powerful, ways to improve the business. A problem solver is the employee who cares about what’s not working and wants to make it better. They uncover and speak openly about what’s not working and think critically about how to fix it. A customer advocate is the employee who sees through your customers’ eyes and speaks up on their behalf. They actively look for ways to improve customers’ experience and minimize customer frustrations.

In our world of rapid change, a courageous culture is your competitive advantage. It ensures that your company is “sticky” for both customers and employees. In this audiobook, you’ll learn practical tools to uncover, leverage, and scale the best ideas from every level of your organization.

  • See how the latest research conducted by the authors confirms why organizations struggle when it comes to creating strong cultures where employees are encouraged to contribute their best thinking.
  • Learn proven models and tools that leaders can apply throughout all levels of the organization, to reengage and motivate employees.
  • Understand best practices from companies around the world and learn how to apply these strategies and techniques in your own organization.
©2020 Karin Hurt and David Dye (P)2020 HarperCollins Leadership

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  • Amazon Customer
  • 08-08-2020

Nothing new, stack of rehash

This book does not present a new idea or a new theory. The following are the content of the book which is available in the work of more famous authors and books. 1- Be clear, 2- Be curious 3- connecting 4- Trust 5- Talk politely, the book mentions that someone said for VPs in a meeting "you are wrong". ... Each of these items are well researched and there are more credible books on each topic. There is a part that the authors are quoting a saleswoman who asked every customer " where are you working?" and then the authors do not explain how to fit this question on other situations to get a similar result with different questions. The authors are quoting in the beginning of a chapter and then say "Mr. James". The narrators are changing even in the middle of a topic. At the end of the book, you don't know what was the structure of the book and what is the current practice and what is the solution offered by the authors.

2 people found this helpful