Want to know how to speak up instead of shut down, face challenges head-on instead of run the other way, and keep your cool even when others don't? Talking on Eggshells shows you how. This inspiring book shares everyday character-building situations and offers examples of what to say and not to say so you'll never be tongue-tied or tongue-twisted again.

In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff—actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time.

Grace Under Pressure: Leading Through Change and Crisis focuses on three things leaders need to do when change and adversity strike: take care of their people, take care of themselves, and prepare for the future. And they must do it all with a sense of grace—calmly, collectedly, and compassionately. This book provides a roadmap for leaders seeking to create community as they meet the coming challenges with dignity and grace.

Authenticity, compassion, and alignment are the new paths to leadership success. Whether you’re the coach of a sports team; a nonprofit executive; or leading a small organization, or Fortune 500 company, the secret sauce lies in your ability to connect. Don't know how, or what to do? Executive coach, business professor, and author Dr. Michelle K. Johnston, along with the voices of 18 leaders at large and small organizations across North America, South America, and Europe, empower you to project your authentic leadership style. Start listening! 

The second edition of this best seller reveals how motivation science is essential for solving the most vexing leadership issues—from hybrid work and retention to employee engagement.

Communication should be clear and concise, and we should get to the point quickly. The problem is we don’t always know how to do this. What does it mean to be concise? How can a complex topic be summarized in just a few lines? This award-winning book is a step-by-step guide for clear, concise communication in everyday work conversations. Being concise is not about trying to condense all the information into 60 seconds. It is about having clear intent, talking about one topic at a time, and focusing on solutions instead of dwelling on problems.

Are you tired of endless, unproductive meetings that seem to achieve nothing? It's time to make a change. Lead Engaging Meetings is the essential no-nonsense guide for professionals, who want to transform their meetings into engaging, efficient, and result-driven events.

Joey Havens breaks through the limiting barriers of common culture theory and shows, with great transparency, the real human emotions that elevate a culture to one that is genuine, enduring, and magnetic. Joey shares insights, failures, low points, lessons learned, and growth from his experience of helping lead the successful transformation of HORNE LLP’s good culture to a magnetic, people-first culture based on the Christian principles of caring and service. 

In Immunity to Change, authors Robert Kegan and Lisa Laskow Lahey show how our individual beliefs - along with the collective mindsets in our organizations - combine to create a natural but powerful immunity to change. By revealing how this mechanism holds us back, Kegan and Lahey give us the keys to unlock our potential and finally move forward. And by pinpointing and uprooting our own immunities to change, we can bring our organizations forward with us.

Organizations have made public commitments to diversity, equity, inclusion, and belonging, yet their leaders rarely have the skills to lead inclusively. Leadership consultant and former Silicon Valley executive Minette Norman is committed to changing that by sharing some of the most important things she’s discovered over the decades she spent in the corporate world.

In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks seven essential coaching questions to demonstrate how - by saying less and asking more - you can develop coaching methods that produce great results.

High-performance psychologist Michael Gervais presents a groundbreaking guide for overcoming what may be the single greatest constrictor of human potential: our fear of people's opinions (FOPO).

Sadly, compassion and accountability are too often in tension—leaders feel they have to pick one or the other. But solely prioritizing accountability can create toxic work environments that drive away good talent. On the other end of the spectrum, being too nice can compromise performance and productivity.

Many companies are stuck with digital transformations that are not moving the needle. There are no quick fixes but there is a playbook. The answer is in rewiring your business so hundreds, thousands, of teams can harness technology to continuously create great customer experiences, lower unit costs, and generate value. It's the capabilities of the organization that win the race. McKinsey Digital's top leaders Eric Lamarre, Kate Smaje, and Rodney W. Zemmel provide proven how-to details on what it takes in six comprehensive sections.

You'll never see leadership the same way again after reading this book. These 15 commitments are a distillation of decades of work with CEOs and other leaders. They are radical or provocative for many. They have been game changers for us and for our clients. We trust they will be for you too. Our experience is that unconscious leadership is not sustainable. It won't work for you, your team, or your organization in the long term.