Evidence Beats Memory Every Time
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Evidence Beats Memory Every Time
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Managers often say things like, “I’ve spoken to them about this before,” or, “This keeps happening.”
But memory is a poor management system.
Christine explains why evidence changes the quality of management conversations. Track the attendance. Record the missed deadline. Note the repeated mistake. Once you stop relying on recollection, patterns become clearer and conversations become more factual.
Evidence doesn’t guarantee people will like what they hear. But it is much harder to argue with facts than with someone’s memory of a conversation six weeks ago.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.