Episode 3 - Learning that Transforms Systems
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Episode 3 - Learning that Transforms Systems
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About this listen
In this episode with return guest David Leigh, we explore one of the most important pillars of Season 3: how learning transforms systems—and more specifically, how resilience is built not through tools or processes alone, but through the interplay of diverse perspectives, psychological safety, and evolving mental models.
What begins with a playful callback to David’s earlier storytelling episode quickly becomes a deep and wide‑ranging conversation about:
- Why resilience is fundamentally about preparing for the unexpected
- How mental models age, erode, and become outdated—and why acknowledging that is a strength
- The power of diverse representation in incident response
- Why psychological safety is the foundation for resilient socio‑technical systems
- How practices like pre‑mortems and tabletop exercises build cultural readiness
- The limitations of automation, metrics, and “preventing recurrence” mindsets
- And why learning is not simply knowledge acquisition, but a force that shapes systems themselves
David shared stories, examples, and insights that apply equally to engineering teams, organizations, and society.
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