In this episode we break down one of the biggest reasons trades and construction business owners lose work every single week even when their quality is miles better than the competition. It is not always your price, the economy or the amount of competitors in your area. More often than not, it comes down to how you communicate your value.

Most trades try to sell using logic. They explain what they do, how they do it and why they are good at it. But customers do not make decisions logically first. They decide emotionally and then use logic to justify the decision afterwards. That is why benefits and pain points matter more than features, and that is exactly what this episode focuses on.

If you have ever had a customer say “we will have a think” and then disappear, or you have lost a job to someone cheaper even though you know your work is better, this episode explains exactly why that happens and how to fix it. When you learn how to speak to the right benefits and the right pain points, customers stop comparing you on price and start seeing you as the safest and most obvious choice.

This episode is highly relevant if you are a plumber, heating engineer, gas engineer, electrician, builder, joiner, carpenter, roofer, landscaper, plasterer, tiler, decorator, driveway and paving contractor, fencing contractor, bathroom fitter, kitchen fitter, flooring installer, loft conversion company, extension builder, window and door installer, air conditioning installer, solar installer, bricklayer or groundworker.

🔑 KEY LEARNINGS FROM THIS EPISODE

You will learn how to:

• Understand the difference between features and benefits and why features alone do not sell

• Translate what you do into emotional outcomes that homeowners actually care about

• Identify the hidden fears that influence buying decisions like stress, regret, disruption and being burned

• Use pain points to build trust instead of sounding salesy or pushy

• Communicate reassurance, safety and confidence before talking about price

• Stop justifying your pricing and start positioning your service properly

You will hear clear real world examples across multiple trades, including:

• Plumbing and heating

• Electrical work

• Roofing

• Landscaping and paving

• Carpentry and joinery

• Bathrooms and kitchens

• Extensions and loft conversions

• Solar and energy upgrades

You will also see how this way of communicating should be applied consistently across:

• Your website copy and service pages

• Your social media posts and short form videos

• Your conversations in a customer’s home

• Your quotes, proposals and follow up messages

⭐ JOIN OUR 170000+ TRADES COMMUNITY

Join the UK’s biggest Facebook group for trades and construction business owners:

https://www.facebook.com/groups/1821484254786832

⚒️ RESOURCES AND TOOLS MENTIONED IN THIS EPISODE

• ChatGPT: https://chat.openai.com

📩 CONTACT HARRY

Email: support@elitetradescommunity.co.uk

Facebook: https://www.facebook.com/harrywilkinsonroi/

If you want help improving your messaging, marketing, quotes or sales process, feel free to reach out using the details above.

🔍 If you...