Christmas Stories: Amina and the Christmas Queue
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Christmas Stories: Amina and the Christmas Queue
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About this listen
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This is the big one.
The call centre story.
The real, messy, emotionally brilliant tale of Amina - QC Queen, calm diplomat, and unofficial backbone of the entire operation.
On December 22nd the wallboard turns red, the VIP line collapses, agents are in tears, and the CEO shows up unannounced… just in time to take a call he’s absolutely not ready for.
Amina doesn’t rescue him.
She reveals the truth.
In this episode you’ll hear:
- The sound of collective panic when the wallboard hits “Queue: 198”
- How emotional labour keeps entire industries running
- The CEO learning more in five minutes than in five strategy decks
- The moment frontline expertise becomes undeniable
Power Move: Be Seen
Little Move: Make the truth visible to the person who needs to see it.
What You’ll Take Away:
Leadership isn’t title. It’s clarity under pressure. And sometimes the smallest act (showing someone the reality) changes everything.
Contact Caroline caroline@inspireyourgenius.com or
Connect with her here
Ready to make your next bold move? Grab the free Bold Move Audit and join the insider crew.
Stuck, simmering, or onto something juicy? I want to hear it. Drop me a line at caroline@inspireyourgenius.com - I read them all.