The Andon Cord: Real-Time Knowledge in Business
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About this listen
Three Weeks Too Late: Discover how Amazon’s ‘big red button’ transformed customer service by empowering frontline workers with real-time insights, outpacing slow metrics, in this captivating podcast.
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In the spirit of reconciliation, Audible acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.