Brand strategist Zack Lemear dives into the “trust leaks” hiding in plain sight—those tiny inconsistencies across emails, proposals, profiles, and handoffs that quietly slow sales. In this episode, you’ll learn how to spot blind spots quickly, prioritize what to fix, and tighten the micro-moments that make buyers feel confident. If you want a brand that truly backs your promise (and helps close deals faster), press play.

Takeaways

• Brand blind spots are often overlooked but critical.
• Every interaction with a brand shapes customer perception.
• Inconsistencies can erode trust and credibility.
• Mapping the customer journey helps identify blind spots.
• Small details like invoices and email signatures matter.
• Consistency in branding builds customer trust.
• Seek outside feedback to uncover blind spots.
• Fixing one blind spot at a time is effective.
• Emotional connections are built through small details.
• Audit your brand regularly to maintain consistency.

Chapters

• 00:00 Introduction to Brand Blind Spots
• 02:52 The Importance of Consistency in Branding
• 06:08 Identifying and Auditing Blind Spots
• 09:04 Actionable Steps to Fix Blind Spots
• 11:52 Creating a Seamless Brand Experience

Contact Us

Brand Chops is brought to you by the fine people at Pivot Creative. Pivot Creative is a full service branding and marketing agency that partners with businesses to build brands that connect so that every dollar you spend is an investment and not an expense. If you need some branding or marketing guidance, a website, a new brand or want to learn more about one of the topics we cover on the show please reach out to us at pivotcreative.com. If you know someone that would benefit from learning more from one of our shows please share the episode, visit brand-chops.com and as always, like and subscribe if you find this content to be helpful. See you next time on Brand Chops, where we chop up brands to see what they're made of!