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Publisher's Summary

The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, Mwhich is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.

PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio. 

©2018 Dolf van der Haven (P)2018 Dolf van der Haven

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  • Ahmed H.
  • 21-01-2019

Good Introduction

Its good quick introduction to iso . the narrator was good and clear. its easy to understand book .

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