The revised standard for Service Management, ISO/IEC 20000-1:2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery, and improvement of a Service Management System, Mwhich is the coordinated set of policies, processes, organizational structure, and people to manage services. This book provides and overview of this revised standard for service management.
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- Ahmed H.
Its good quick introduction to iso . the narrator was good and clear. its easy to understand book .