Robert G. Barrett is a master of political incorrectness. For more than a decade now, Robert G. Barrett has been entertaining Australians with the cocky Queenslander Les Norton and his outrageous exploits. In this collection, as well as more great Les Norton stories, Robert G. Barrett offers his views on getting published, getting famous, getting the dole and getting a date. Rider on the Storm and Other Bits is Les Norton at his worst and Robert G. Barrett at his best.
To really win customer's loyalty, forget the bells and whistles and just solve their problems.
In this issue: "Why People Quit Their Jobs" by the Editors of Harvard Business Review; "Why Your Company Needs a Foreign Policy" by John Chipman; "How to Make the Other Side Play Fair" by Max H. Bazerman and Daniel Kahneman; and "Putting Products into Services" by Mohanbir Sawhney.
The complexities of deal making and how what happens away from the bargaining table can be critical to success.
The CEO and president of IDEO writes that when designers are involved from the very beginning of the innovation process, startling new ideas can result - as a U.S. health care provider, a Japanese bicycle components manufacturer, and a system of Indian eye hospitals learned.
The articles in this collection address the factors that lead to resistance to change, including the disconnect between senior executives and employees, the difference in employer and employee view of change, and the breakdown in necessary predictability. The authors all suggest methods for overcoming these obstacles for more successful improvement programs.
Rethinking the way prices are set can expand the pie for everyone.
Fast Company is a "workstyle" magazine, a new breed of business journalism that understands a powerful new truth: Work is personal. Fast Company connects with an authentic voice, inspires with a revolutionary style, and instructs with personal tools to serve as a manifesto for change.
Increasing your energy capacity is the best way to get more work done faster and better. From the October 2007 issue of Harvard Business Review.
Rita Gunther McGrath, a professor at Columbia Business School, writes about how to set up intelligent trials and learn from inevitable errors.
One of the secrets to maintaining a thriving business � being able to recognize when it needs a fundamental change.
Peter F. Drucker, author of Management Challenges for the 21st Century, explains that success in the knowledge economy comes to those who know themselves - their strengths, their values, and how they best perform.
The characteristics that enable a company to grow revenues by at least 5 percent year after year.
In this issue: "The Power of Positive Surveying" by the Editors of Harvard Business Review; "Curing the Addiction to Growth" by Marshall Fisher, Vishal Gaur, and Herb Kleinberger; "Are You Solving the Right Problems?" by Thomas Wedell-Wedellsborg; "The Neuroscience of Trust" by Paul J. Zak; and "Kick-Ass Customer Service" by Matthew Dixon, Lara Ponomareff, Scott Turner, and Rick DeLisi.
Alex Rawson and Ewan Duncan, partners in McKinsey’s Seattle office, and Conor Jones, a partner in its Dublin office, write about why it’s the customer’s end-to-end journey that is most important – not touchpoints.
Integrate work, home, community and self to become a more productive leader and a more fulfilled person. From the April 2008 issue of Harvard Business Review.
Karan Girotra, a professor of technology and operations management at INSEAD, and Serguei Netessine, a professor of Global Technology and Innovation at INSEAD, write about how the secret to success lies in who makes what decisions when and why.
Why smart companies are matching their risk management to the nature of the threats they face.
Michael Useem, a professor of management at the University of Pennsylvania's Wharton School, writes about how the military helps students internalize essential leadership precepts.
Businesses hoping to survive over the long term will have to remake themselves into better competitors at least once along the way. These efforts have gone under many banners: total quality management, reengineering, rightsizing, restructuring, cultural change, and turnarounds, to name a few. In almost every case, the goal has been to cope with a new, more challenging market by changing the way business is conducted. In this article, John Kotter outlines the eight largest errors that can doom these efforts.
Here's a creative way to make the best use of your morning commute: listen to The Wall Street Journal. Each morning, you'll get the must-hear stories from the Journal's front page, as well as the most popular columns and briefings from Marketplace, Money & Investing, and more. And, every Friday, you'll get a bonus delivery: features, columns, and reviews from the Weekend Journal.
In America, the name Forbes is synonymous with business magazine. Now the hard-hitting journalism that you have come to expect from Forbes is available in audio exclusively at audible.com. This unique offering brings you the best of every issue, from new investment opportunities, to trends in business and management, to smart ways to cut your taxes, protect your estate, and increase your wealth.