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Radical Candor: Communication at Work

By: Kim Scott Jason Rosoff & Amy Sandler
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  • Summary

  • Learn to love your job and kick ass at work without losing your humanity by practicing the principles of Radical Candor. Improve your feedback and communications skills, become a better leader, manager or team player, and drive your #careergoals in the direction of your dreams. Host Amy Sandler leads discussions with Radical Candor co-founders Kim Scott and Jason Rosoff about what it means to be Radically Candid, why it’s simple but not easy to Care Personally and Challenge Directly on the daily, and why it’s worth it. Tune in to get actionable tips for doing the best work of your life and building the best relationships of your career, and don't forget to read Kim Scott's New York Times and Wall Street Journal bestselling book Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity!

    Become a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
    Copyright Radical Candor 2024
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Episodes
  • The CORE of Radical Candor: A Deep Dive into Effective Feedback 6 | 23

    The CORE of Radical Candor: A Deep Dive into Effective Feedback 6 | 23
    Jun 12 2024
    Transform feedback into a powerful tool using CORE.

    Jason and Amy discuss the nuanced art of feedback using the CORE model—Context, Observation, Result, and nExt stEps, explaining how it can transform feedback into a powerful tool for growth and clarity. Whether it’s navigating simple day-to-day acknowledgments or tackling complex, emotionally charged feedback scenarios, they provide actionable strategies that can be immediately applied at work. This episode delves not only into the mechanics of CORE, but also how to implement it to foster a culture of open, productive dialogue and promote continuous development.

    Get all of the show notes at RadicalCandor.com/podcast.

    Episode Links:
    • How To Give Feedback Using The CORE Method | Radical Candor
    Connect:
    • Website
    • Instagram
    • TikTok
    • LinkedIn
    • Facebook
    • X
    • YouTube
    Chapters:

    (00:00:00) Introduction
    Hosts Jason Rosoff and Amy Sandler introduce the episode’s focus on feedback, particularly exploring the CORE model.

    (00:01:07) The CORE Model Explained
    An outline of the CORE model, emphasizing its importance in structuring feedback and improving communication clarity.

    (00:02:16) Preparing for Feedback Conversations
    The value of thinking through feedback before conversations using the CORE model, and the need for flexibility in discussions.

    (00:04:08) Examples of CORE in Practice - Praise
    Examples of using the CORE model for giving praise, including a quarterly budget review meeting scenario.

    (00:08:09) Examples of CORE in Practice - Criticism
    How to use CORE for criticism, detailing potential challenges and how to stay supportive and collaborative.

    (00:13:29) Checking for Alignment and Understanding
    Checking for alignment and understanding during feedback conversations, ensuring both parties are on the same page.

    (00:17:56) Real-World Example of Miscommunication
    A personal experience of miscommunication with a peer manager and how using the CORE model would have improved it.

    (00:22:12) Empathy and Collaboration in Feedback
    The importance of empathy and understanding the other person's perspective before giving feedback, enhancing collaboration.

    (00:25:44) Addressing Complex Feedback Scenarios
    Handling complex feedback situations and the need for ongoing conversations and incremental next steps.

    (00:29:10) Radical Candor Tips
    A checklist of tips to implement Radical Candor, emphasizing the CORE model, checking for alignment, and encouraging collaboration

    (00:31:21) Conclusion


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    33 mins
  • Beyond 'Sorry': How to Apologize and Mean It 6 | 22

    Beyond 'Sorry': How to Apologize and Mean It 6 | 22
    Jun 5 2024
    Making amends and fostering better communicationKim, Jason, and Amy dive into the complexities of apologies, focusing on the difference between genuine regret and false apologies. Through role-play and insightful analysis, they explore common pitfalls such as deflecting blame, making excuses, and failing to acknowledge the impact of one’s actions. They emphasize the importance of sincere apologies and provide actionable tips for making amends and fostering better communication in the workplace. Tune in to learn how to transform “I’m sorry” from hollow words into meaningful actions.Get all of the show notes at RadicalCandor.com/podcast.Episode Links:Fake Apologies Are on the Rise | The AtlanticHow to Apologize Like You Mean It | The New York TimesThe Power of Apologies | Harvard UniversityThe Art of a Heartfelt Apology | Harvard University5 Ways to Recognize and Respond to an Insincere Apology | PsychCentralThe Narcissist's Prayer | The Life DoctorOn Repentance and Repair | Danya RuttenbergHow To Encourage Feedback Between Others In The Workplace | Radical CandorFried Green Tomatoes Movie Clip: Parking Lot Rage | YouTubeConnect:WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters:(00:00:00) IntroductionKim, Jason, and Amy introduce the episode on the importance of knowing how to apologize and explore false apologies.(00:01:21) Role Play: "Sorry, Not Sorry" Sam vs. Patient PamA role play exercise to highlight common false apologies.(00:04:28) Breakdown of False ApologiesThe hosts analyze the role play, explaining why statements like "I'm an asshole" and "I was just kidding" are problematic.(00:11:13) The Power of Humor and ApologyThe role of humor in apologies, the impact of power dynamics, and why humor should never "kick down."(00:13:13) The Narcissist's PrayerIntroduction to the Narcissist's Prayer, a pattern of defensive behavior.(00:14:52) Structuring a Genuine ApologyAnalysis of what constitutes a meaningful and effective apology, and insights on making amends and acknowledging mistakes.(00:19:39) The Five A's of ApologizingThe five A's of a sincere apology based on Maimonides' principles.(00:28:38) Apology as an Ongoing ProcessThe need for ongoing change after an apology and the challenges of altering long-standing habits.(00:30:16) A Powerful Example of ApologyA poignant example of a sincere apology from a troll to Lindy West, highlighting the components of a good apology.(00:33:06) Radical Candor TipsTips for a thoughtful apology process, emphasizing the importance of sincerity and accountability.(00:34:54) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
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    36 mins
  • Digital Overwhelm: Navigating App Overload at Work 6 | 21

    Digital Overwhelm: Navigating App Overload at Work 6 | 21
    May 29 2024
    The impact of app overload at work and strategies to manage communication tools effectively.Unpack the complexities of digital communication in the workplace with Jason and Amy on this episode of the Radical Candor Podcast. They dissect the overwhelming world of app overload, highlighting how the excessive use of communication tools diminishes productivity and increases stress. Listen as they provide historical insights, discuss the enduring necessity of email, and offer actionable strategies for setting effective communication norms to streamline workflows and enhance team dynamics.Get all of the show notes at RadicalCandor.com/podcast.Episode Links:The State of Workplace Communication 2024 | Forbes Business AdvisorApp Fatigue: How Too Many Apps Are Hurting Productivity | LinkedInToo Many Collaboration Apps Are Bogging Employees Down | ReworkedHow Much Time and Energy Do We Waste Toggling Between Applications? | HBRThink Time: 6 Ways To Leverage This Untapped Tool | Radical CandorBusiness Casualty | TikTokThe New Most Dreaded Word at Work: ‘Hey’ | WSJConnect:WebsiteInstagramTikTokLinkedInFacebookXYouTubeChapters:(00:00:00) IntroductionJason Rosoff and Amy Sandler introduce the episode and the topic of app overload at work.(00:02:16) The History of Email and Communication ToolsThe history of email, its evolution since the 1980s, and how it has influenced workplace communication.(00:05:01) The Shift in Administrative RolesHow the rise of email reduced the need for administrative assistants and changed project and work management practices.(00:07:21) The Rise of Chat ToolsFrom early chat tools like Skype and AOL Messenger to modern tools like Slack, and their role in workplace communication.(00:09:55) Integrating Tools at Radical CandorHow Radical Candor integrates various communication tools and the norms established to manage them effectively.(0013:12) The Importance of Setting Communication NormsEstablishing clear norms for email and Slack use to ensure effective and less stressful communication.(00:15:14) Personal Preferences vs. Team NormsBalancing individual communication preferences with team-wide norms and the importance of having clear guidelines.(00:18:18) Establishing Clear GuidelinesAdvice for teams to establish clear communication guidelines and norms to reduce app overload.(00:30:21) Managing NotificationsThe importance of managing and turning off notifications to maintain focus and productivity during work hours.(00:35:11) Handling External CommunicationStrategies for managing communication with clients and external partners while maintaining internal communication norms.(00:38:29) Radical Candor TipsPractical tips to start applying Radical Candor in managing communication tools and reducing app overload. (00:41:21) ConclusionBecome a supporter of this podcast: https://www.spreaker.com/podcast/radical-candor-communication-at-work--5711404/support.
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    43 mins
Management Career Success Economics
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